Questions, answered plainly.

I'm based in Stockton and offer in-person support across Newcastle and the wider Hunter region. For anything that doesn't need hands on the hardware, I provide secure remote support to clients anywhere in Australia.

Yes. I help home users of all ages as well as small businesses. The approach is the same either way: patient, clear and tailored to how you actually use your technology.

With your permission, I connect to your device through secure, reputable software so I can see what you see and fix it directly. You stay in control the whole time and can watch every step. It's ideal for software, account, email and setup issues.

Every job is different, so I scope and quote each one before any work begins. You'll always know the expected cost up front — there are no mystery invoices and no pressure to spend more than you need.

Yes. I back up your data before making significant changes and handle everything confidentially. Your information is only ever used to carry out the work you've asked for.

I'll tell you honestly if a repair isn't worth the cost, and help you weigh up the alternatives — including safely moving your files and accounts to a replacement device if that's the sensible path.

I keep my services focused on everyday support and consulting, and I don't offer restricted or high-risk work. If something falls outside what I do, I'll tell you clearly rather than take on work I can't do well.

Send a short message through the contact page or email me directly at contact@deniellejaneziliotto.com.au. Describe what's going on in plain words and I'll reply, usually the same day, with a clear next step.